---
title: "Feedback in Ask RIKAI"
description: "How answer ratings are collected, what is stored, and how feedback reaches the documentation team."
source: "https://help.rikaiso.com/2025.2/feedback"
version: "2025.2"
latest: false
language: "en"
section: "Ask RIKAI"
updated: "2026-09-01"
---

# Feedback in Ask RIKAI

> How answer ratings are collected, what is stored, and how feedback reaches the documentation team.

## Rating an answer

Every assistant answer carries a thumbs-up and a thumbs-down control. Selecting either opens a short form with reason codes:

- `incorrect` — the answer states something untrue.
- `incomplete` — the answer is right but stops short.
- `not-grounded` — the answer cites a record you cannot verify.
- `wrong-language` — the answer is not in the requested language.
- `other` — free text, up to 500 characters.

## What is stored

A feedback record contains the reason code, your optional comment, the answer identifier, the tenant, and a timestamp. It does **not** store the underlying business records; reviewers reproduce the case in your tenant only with an explicit support authorisation.

## Where it goes

1. Feedback is written to the tenant feedback log, visible to tenant administrators.
2. Aggregated counts per reason code are shared with RIKAISO weekly.
3. Reason code `incorrect` on a documentation-grounded answer opens a documentation ticket automatically.

## Reviewing feedback

Administrators open **Administration → Assistant → Feedback**. The list can be filtered by reason code and period, and exported as CSV for internal review.

> Turning feedback off per tenant is possible but not recommended: grounding quality is measured almost entirely from these signals.