---
title: "Using Ask RIKAI on Mobile Devices"
description: "Layout, offline behaviour, and limitations of the assistant on phones and tablets."
source: "https://help.rikaiso.com/2026.1/mobile"
version: "2026.1"
latest: true
language: "en"
section: "Ask RIKAI"
updated: "2026-09-01"
---

# Using Ask RIKAI on Mobile Devices

> Layout, offline behaviour, and limitations of the assistant on phones and tablets.

## Layout

On screens narrower than 1024 px the assistant opens as a full-height sheet instead of a side panel. The conversation occupies the whole width, and the action confirmation card is pinned above the input.

## Getting started

1. Sign in to the tenant in a supported mobile browser.
2. Tap the assistant icon in the application header.
3. Grant notification permission if you want completion alerts for long-running tasks.

## Offline behaviour

Drafts you type without a connection are held on the device and sent when the connection returns. Answers are never generated offline. A queued prompt is discarded after 24 hours to avoid acting on stale context.

## Limitations

| Capability | Phone | Tablet |
| --- | --- | --- |
| Conversational answers | Yes | Yes |
| File upload | Images only | All supported types |
| Action confirmation | Yes | Yes |
| Side-by-side record view | No | Yes, landscape only |
| Export answer to PDF | No | Yes |

## Data on the device

Only the current draft and the last ten messages are cached locally, encrypted with a key held in the browser's secure storage. Signing out clears the cache immediately.

> If your organisation uses a mobile device management profile that blocks third-party cookies, enable the tenant domain explicitly. Without it, the assistant cannot maintain a session.