---
title: "Working with AI Assistants"
description: "What an assistant can do in MDM, how to connect Claude, Joule, ChatGPT or Copilot, safe use with preview and confirmation, what you can ask, and the reference of every tool."
source: "https://help.rikaiso.com/public-cloud/2026.2/ai-assistants"
edition: "public-cloud"
editionLabel: "S/4HANA Public Cloud"
version: "2026.2"
latest: true
language: "en"
updated: "2026-11-05"
---

# Working with AI Assistants

> What an assistant can do in MDM, how to connect Claude, Joule, ChatGPT or Copilot, safe use with preview and confirmation, what you can ask, and the reference of every tool.

> **Draft brief for authors.** Section page. The assistants use the same functions as the apps through MDM's MCP server, with the person's roles and add-ons; this section is written for the business user who talks to the assistant, with one administrator-facing page on agents without a person.

## In this section

- [What an Assistant Can Do in RIKAISO MDM](https://help.rikaiso.com/public-cloud/2026.2/what-assistants-can-do.md): The same functions as the apps, with your roles and add-ons, answers in business language with next steps and links, and nothing sent to SAP without asking you.
- [Connecting Your Assistant](https://help.rikaiso.com/public-cloud/2026.2/connecting-your-assistant.md): One page per client with the same shape: where to add the connection, the tenant URL, the sign-in window, the first question to ask, how to disconnect.
- [Safe Use: Preview, Confirmation and Undo](https://help.rikaiso.com/public-cloud/2026.2/safe-use-with-assistants.md): Preview what a run would change, give the confirmation the assistant must get from you, repeat uploads safely, and undo a processed Task with a revert Task.
- [Prompt Library: What You Can Ask](https://help.rikaiso.com/public-cloud/2026.2/prompt-library.md): Example questions by job, what the assistant does with each, and what comes back.
- [Tool Reference](https://help.rikaiso.com/public-cloud/2026.2/tool-reference.md): Every tool an assistant can use in MDM: what it does, the roles it needs, what you give it, what comes back, whether it changes SAP and whether it asks for confirmation.
- [Understanding an Assistant's Answers](https://help.rikaiso.com/public-cloud/2026.2/reading-assistant-answers.md): The summary and next steps, record messages with SAP's words apart, codes and support references, links, counts, and what it means when the assistant says a Task does not exist.
- [Agents Without a Person](https://help.rikaiso.com/public-cloud/2026.2/agents-without-a-person.md): What a service-key client such as SAP Joule Studio or a script can do, what it cannot (process named-user tables, schedule them), and how its actions appear in the history.
- [Troubleshooting Assistant Connections](https://help.rikaiso.com/public-cloud/2026.2/assistant-troubleshooting.md): The sign-in window does not open, tools are missing, the wrong tenant, the assistant refuses to process: what each means and what to do.
- [For Developers: The API](https://help.rikaiso.com/public-cloud/2026.2/developer-api.md): The same operations the assistants use are OData services with the same sign-in; where the contract is published and what this portal does not cover.