---
title: "Troubleshooting Assistant Connections"
description: "The sign-in window does not open, tools are missing, the wrong tenant, the assistant refuses to process: what each means and what to do."
source: "https://help.rikaiso.com/public-cloud/2026.2/assistant-troubleshooting"
edition: "public-cloud"
editionLabel: "S/4HANA Public Cloud"
version: "2026.2"
latest: true
language: "en"
section: "Working with AI Assistants"
updated: "2026-11-05"
---

# Troubleshooting Assistant Connections

> The sign-in window does not open, tools are missing, the wrong tenant, the assistant refuses to process: what each means and what to do.

> **Draft brief for authors.** Replace with the final text; keep the structure.

**Page type:** Reference · **Audience:** Business user, Administrator

**Contains** symptom → cause → fix:

- The sign-in window does not open or ends in an error.
- "Not authorized" after sign-in.
- Tools are missing (roles, add-ons).
- The connection shows the wrong tenant.
- The assistant refuses to process (confirmation required, named-user table, quota).
- Codes to search in Messages and Troubleshooting.

**Related information:** `messages-assistants`, `connecting-your-assistant`, `ai-client-setup-matrix`.