---
title: "Term, Billing and Support Levels"
description: "The 12-month term, annual invoicing, SAP Store billing where offered, taxes, and the difference between e-mail and priority support."
source: "https://help.rikaiso.com/public-cloud/2026.2/billing-and-support"
edition: "public-cloud"
editionLabel: "S/4HANA Public Cloud"
version: "2026.2"
latest: true
language: "en"
section: "Buying and Subscribing"
updated: "2026-11-05"
---

# Term, Billing and Support Levels

> The 12-month term, annual invoicing, SAP Store billing where offered, taxes, and the difference between e-mail and priority support.

> **Draft brief for authors.** Replace with the final text; keep the structure.

**Page type:** Reference · **Audience:** Buyer

**Contains**

- 12-month term, annual invoice in advance, SAP Store monthly where offered, taxes.
- Support by e-mail vs priority support; where to open a case.

**Related information:** `plans`, `contacting-support`.

**Source in the product repository:** product catalog.