---
title: "Common Problems and What to Do"
description: "Symptom-first help: a missing tile, an empty list with a warning, codes without names, lost leading zeros, a record that stays Not Started, a paused run, a Task that disappeared."
source: "https://help.rikaiso.com/public-cloud/2026.2/common-problems"
edition: "public-cloud"
editionLabel: "S/4HANA Public Cloud"
version: "2026.2"
latest: true
language: "en"
section: "Messages and Troubleshooting"
updated: "2026-11-05"
---

# Common Problems and What to Do

> Symptom-first help: a missing tile, an empty list with a warning, codes without names, lost leading zeros, a record that stays Not Started, a paused run, a Task that disappeared.

> **Draft brief for authors.** Symptom → likely cause → what to do → link.

**Page type:** Reference · **Audience:** Business user, Support

**Entries:** a tile or tab is missing · the list is empty and a warning strip is shown · value helps show codes without names · Excel dropped the leading zeros · the upload says the file was uploaded before · a record stays Not Started · a run is paused · a background run cannot be scheduled · the assistant cannot process · a description shows "No description in English" · the template has fewer columns than expected (your system) · "Precondition required" from SAP · a Task disappeared (expired) · the launchpad cannot start.

**Related information:** the message pages of this section; `contacting-support`.