---
title: "Contacting Support"
description: "What to collect before you write (support reference, Task ID, object, time, code, screenshot), where support references appear, and what support can and cannot see."
source: "https://help.rikaiso.com/public-cloud/2026.2/contacting-support"
edition: "public-cloud"
editionLabel: "S/4HANA Public Cloud"
version: "2026.2"
latest: true
language: "en"
section: "Messages and Troubleshooting"
updated: "2026-11-05"
---

# Contacting Support

> What to collect before you write (support reference, Task ID, object, time, code, screenshot), where support references appear, and what support can and cannot see.

> **Draft brief for authors.** Replace with the final text; keep the structure.

**Page type:** Task · **Audience:** Everyone

**Contains**

- What to collect: the support reference, the Task ID, the object, the time, the code, a screenshot.
- Where support references appear: messages, Application Logs, assistant answers.
- Support levels per plan; how to open a case.
- What the provider can see (technical facts behind the reference) and cannot see (your master data stays in SAP).

**Related information:** `getting-help`, `billing-and-support`, `app-application-logs`.