---
title: "Messages and Troubleshooting"
description: "Every message MDM shows, by its code: connection and setup, authorization and licensing, upload findings, staging, processing and pause reasons, SAP's own messages, assistant messages; common problems and how to contact support."
source: "https://help.rikaiso.com/public-cloud/2026.2/messages-and-troubleshooting"
edition: "public-cloud"
editionLabel: "S/4HANA Public Cloud"
version: "2026.2"
latest: true
language: "en"
updated: "2026-11-05"
---

# Messages and Troubleshooting

> Every message MDM shows, by its code: connection and setup, authorization and licensing, upload findings, staging, processing and pause reasons, SAP's own messages, assistant messages; common problems and how to contact support.

> **Draft brief for authors.** Section page. Reference tables keyed by the message code users see next to the translated text; the "fix" column is written by hand, the code and text columns are exported from the product's message bundles.

## In this section

- [How Messages Are Shown](https://help.rikaiso.com/public-cloud/2026.2/how-messages-are-shown.md): Strips, dialogs, toasts, the message column and assistant answers; the code next to the text; SAP's own words marked as SAP's; the support reference.
- [Connection and Setup Messages](https://help.rikaiso.com/public-cloud/2026.2/messages-connection.md): The messages of the connection status and of refused background runs: code, meaning, who fixes it and how.
- [Authorization and Licensing Messages](https://help.rikaiso.com/public-cloud/2026.2/messages-authorization.md): The refusals for a missing role or add-on and for a used-up quota, and the role-collection sentence they carry.
- [Upload Findings](https://help.rikaiso.com/public-cloud/2026.2/messages-upload.md): Every finding an upload can report, with an example cell, the value found, what the field expects and the fix.
- [Staging and Mass Edit Messages](https://help.rikaiso.com/public-cloud/2026.2/messages-staging.md): The refusals of Staging Records and Mass Edit: a changed selection, too many rows, a field that cannot be edited, a Task a run owns, a Task that no longer exists.
- [Processing Messages and Pause Reasons](https://help.rikaiso.com/public-cloud/2026.2/messages-processing.md): The refusals before a run, the pause reasons of a background run, and the error codes a record can carry, with whether it may be retried.
- [Messages from SAP](https://help.rikaiso.com/public-cloud/2026.2/messages-from-sap.md): How SAP's own refusals are shown, and the common ones per object family with their meaning and fix.
- [Assistant and API Messages](https://help.rikaiso.com/public-cloud/2026.2/messages-assistants.md): Confirmation tokens, dry runs, search refusals, value-help answers and sign-in refusals an assistant or an integration can report.
- [Common Problems and What to Do](https://help.rikaiso.com/public-cloud/2026.2/common-problems.md): Symptom-first help: a missing tile, an empty list with a warning, codes without names, lost leading zeros, a record that stays Not Started, a paused run, a Task that disappeared.
- [Contacting Support](https://help.rikaiso.com/public-cloud/2026.2/contacting-support.md): What to collect before you write (support reference, Task ID, object, time, code, screenshot), where support references appear, and what support can and cannot see.