Complete change list for RIKAISO 2026.1, including corrections and known issues.
New
- Help Content API v1 β read published documentation anonymously and write it with a bearer key. See the REST API Overview.
- Mobile assistant β Ask RIKAI runs as a full-height sheet on phones, with queued offline drafts.
- Custom domain self-service β add, verify, and promote a domain without a support ticket.
- Retention schedules per record class β with a two-administrator approval step.
- APAC South region β Singapore, generally available.
Changed
| Area | Previous behaviour | New behaviour |
|---|---|---|
| Feedback | Free text only | Reason codes plus optional text |
| Audit export | 10,000 row limit | 50,000 rows inline, larger by email |
| Sessions | Re-evaluated every 5 minutes | Re-evaluated within 60 seconds |
Fixed
- Table headers in exported documents lost their alignment in right-to-left languages.
- The version selector kept the previous filter text after switching versions.
- Invitations created just before a role rename resolved to the old role name.
- Streamed answers occasionally dropped the final sentence behind a strict proxy.
Known issues
- Exporting a section with more than 200 child topics can exceed the request timeout. Export the child sections individually.
- Safari 17.4 on iPadOS does not restore scroll position when returning from a code sample viewed in full screen.
Upgrades are applied per region during the published maintenance window. Sandbox tenants are upgraded one week earlier.
Last updated: 2026-09-01