Using Ask RIKAI on Mobile Devices
Layout, offline behaviour, and limitations of the assistant on phones and tablets.
Layout#
On screens narrower than 1024 px the assistant opens as a full-height sheet instead of a side panel. The conversation occupies the whole width, and the action confirmation card is pinned above the input.
Getting started#
- Sign in to the tenant in a supported mobile browser.
- Tap the assistant icon in the application header.
- Grant notification permission if you want completion alerts for long-running tasks.
Offline behaviour#
Drafts you type without a connection are held on the device and sent when the connection returns. Answers are never generated offline. A queued prompt is discarded after 24 hours to avoid acting on stale context.
Limitations#
| Capability | Phone | Tablet |
|---|---|---|
| Conversational answers | Yes | Yes |
| File upload | Images only | All supported types |
| Action confirmation | Yes | Yes |
| Side-by-side record view | No | Yes, landscape only |
| Export answer to PDF | No | Yes |
Data on the device#
Only the current draft and the last ten messages are cached locally, encrypted with a key held in the browser's secure storage. Signing out clears the cache immediately.
If your organisation uses a mobile device management profile that blocks third-party cookies, enable the tenant domain explicitly. Without it, the assistant cannot maintain a session.
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