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Feedback in Ask RIKAI

How answer ratings are collected, what is stored, and how feedback reaches the documentation team.

Rating an answer#

Every assistant answer carries a thumbs-up and a thumbs-down control. Selecting either opens a short form with reason codes:

  • incorrect — the answer states something untrue.
  • incomplete — the answer is right but stops short.
  • not-grounded — the answer cites a record you cannot verify.
  • wrong-language — the answer is not in the requested language.
  • other — free text, up to 500 characters.

What is stored#

A feedback record contains the reason code, your optional comment, the answer identifier, the tenant, and a timestamp. It does not store the underlying business records; reviewers reproduce the case in your tenant only with an explicit support authorisation.

Where it goes#

  1. Feedback is written to the tenant feedback log, visible to tenant administrators.
  2. Aggregated counts per reason code are shared with RIKAISO weekly.
  3. Reason code incorrect on a documentation-grounded answer opens a documentation ticket automatically.

Reviewing feedback#

Administrators open Administration → Assistant → Feedback. The list can be filtered by reason code and period, and exported as CSV for internal review.

Turning feedback off per tenant is possible but not recommended: grounding quality is measured almost entirely from these signals.

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