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What Is Ask RIKAI?

Scope, permissions model, and limits of the RIKAISO conversational assistant.

Overview#

Ask RIKAI is the conversational assistant embedded in the RIKAISO suite. It reads the business data you already have access to, explains it in plain language, and can start a task on your behalf. It never widens your permissions: every read and every action runs under your own identity and is written to the audit log.

What it can do#

  1. Answer questions about records in scope, for example open returns, blocked invoices, or supplier lead times.
  2. Summarise a document, a case history, or a period comparison.
  3. Draft correspondence, requirement notes, and change descriptions.
  4. Act, by calling a registered skill such as release order or schedule shipment, after showing you what it is about to do.

What it will not do#

  • Return data you are not entitled to see.
  • Execute an action without an explicit confirmation step.
  • Retain your prompts for model training. Prompts are retained for 30 days for troubleshooting and then deleted.

Grounding#

Answers are grounded in tenant data and published documentation. When the assistant cannot ground a statement it says so rather than guessing, and offers the closest documented topic instead.

Ask RIKAI is assistive. Verify results before acting on them in a regulated process.

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