Working with AI Assistants
What an assistant can do in MDM, how to connect Claude, Joule, ChatGPT or Copilot, safe use with preview and confirmation, what you can ask, and the reference of every tool.
Draft brief for authors. Section page. The assistants use the same functions as the apps through MDM's MCP server, with the person's roles and add-ons; this section is written for the business user who talks to the assistant, with one administrator-facing page on agents without a person.
In this section
- What an Assistant Can Do in RIKAISO MDMThe same functions as the apps, with your roles and add-ons, answers in business language with next steps and links, and nothing sent to SAP without asking you.
- Connecting Your AssistantOne page per client with the same shape: where to add the connection, the tenant URL, the sign-in window, the first question to ask, how to disconnect.
- Safe Use: Preview, Confirmation and UndoPreview what a run would change, give the confirmation the assistant must get from you, repeat uploads safely, and undo a processed Task with a revert Task.
- Prompt Library: What You Can AskExample questions by job, what the assistant does with each, and what comes back.
- Tool ReferenceEvery tool an assistant can use in MDM: what it does, the roles it needs, what you give it, what comes back, whether it changes SAP and whether it asks for confirmation.
- Understanding an Assistant's AnswersThe summary and next steps, record messages with SAP's words apart, codes and support references, links, counts, and what it means when the assistant says a Task does not exist.
- Agents Without a PersonWhat a service-key client such as SAP Joule Studio or a script can do, what it cannot (process named-user tables, schedule them), and how its actions appear in the history.
- Troubleshooting Assistant ConnectionsThe sign-in window does not open, tools are missing, the wrong tenant, the assistant refuses to process: what each means and what to do.
- For Developers: The APIThe same operations the assistants use are OData services with the same sign-in; where the contract is published and what this portal does not cover.
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