Troubleshooting Assistant Connections
The sign-in window does not open, tools are missing, the wrong tenant, the assistant refuses to process: what each means and what to do.
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Page type: Reference · Audience: Business user, Administrator
Contains symptom → cause → fix:
- The sign-in window does not open or ends in an error.
- "Not authorized" after sign-in.
- Tools are missing (roles, add-ons).
- The connection shows the wrong tenant.
- The assistant refuses to process (confirmation required, named-user table, quota).
- Codes to search in Messages and Troubleshooting.
Related information: messages-assistants, connecting-your-assistant, ai-client-setup-matrix.
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