Common Problems and What to Do
Symptom-first help: a missing tile, an empty list with a warning, codes without names, lost leading zeros, a record that stays Not Started, a paused run, a Task that disappeared.
Draft brief for authors. Symptom → likely cause → what to do → link.
Page type: Reference · Audience: Business user, Support
Entries: a tile or tab is missing · the list is empty and a warning strip is shown · value helps show codes without names · Excel dropped the leading zeros · the upload says the file was uploaded before · a record stays Not Started · a run is paused · a background run cannot be scheduled · the assistant cannot process · a description shows "No description in English" · the template has fewer columns than expected (your system) · "Precondition required" from SAP · a Task disappeared (expired) · the launchpad cannot start.
Related information: the message pages of this section; contacting-support.
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