Contacting Support
What to collect before you write (support reference, Task ID, object, time, code, screenshot), where support references appear, and what support can and cannot see.
Draft brief for authors. Replace with the final text; keep the structure.
Page type: Task · Audience: Everyone
Contains
- What to collect: the support reference, the Task ID, the object, the time, the code, a screenshot.
- Where support references appear: messages, Application Logs, assistant answers.
- Support levels per plan; how to open a case.
- What the provider can see (technical facts behind the reference) and cannot see (your master data stays in SAP).
Related information: getting-help, billing-and-support, app-application-logs.
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